Refund policy

Refund Policy

Last updated: 2 October 2026

1. Your statutory rights

This policy applies in addition to any rights you have under applicable consumer law. Nothing in it excludes, restricts, or replaces a remedy that cannot lawfully be excluded.

2. Return eligibility

Unless a longer period is required by law, you may request a return within 14 calendar days after delivery. To be eligible for a change-of-mind return, an item must be unused, unworn, unwashed, unaltered, in the condition received, and returned with its original packaging, tags, accessories, and proof of purchase.

Please contact us through the contact details or contact form published on girly-pop.store before sending anything back. Unauthorised returns may be delayed or refused where lawful. We will provide return instructions and, if applicable, the return address. Do not send a return to a supplier or an address shown on a parcel unless we instruct you to do so.

3. Non-returnable items

Where permitted by law, we do not accept change-of-mind returns for personalised or made-to-order items, gift cards, downloadable or digital products, perishable goods, intimate or hygiene-sensitive goods after opening, items marked final sale, or goods that have been used, damaged, altered, or are missing parts for reasons not caused by us.

This exclusion does not apply where an item is defective, damaged on arrival, materially different from its description, or otherwise covered by a non-waivable legal guarantee.

4. Damaged, defective, incorrect, or missing items

Inspect your order promptly after delivery. Contact us as soon as reasonably possible if an item is damaged, defective, incorrect, or missing. Include your order number, a description of the issue, and clear photographs or video where reasonably available. We may request additional information or inspection to assess the claim, but we will not impose requirements that unlawfully restrict your rights.

Depending on the circumstances and applicable law, the remedy may be repair, replacement, store credit, partial refund, or full refund. We may refund reasonable return costs where required by law or where we confirm that the item was defective, damaged, or incorrectly supplied.

5. Return shipping and deductions

For an eligible change-of-mind return, you are responsible for return shipping and any customs charges unless we agree otherwise or law requires otherwise. Use a tracked service and keep proof of posting; we are not responsible for a return lost before it reaches the designated return address, except to the extent the law places that risk on us.

Where lawful, we may deduct loss in value caused by handling beyond what is reasonably necessary to inspect the item, as well as unrecoverable shipping or transaction costs that were clearly disclosed. Original shipping fees are refundable only where required by law or expressly agreed.

6. Refund approval and processing time

We will inspect the return or review the evidence and notify you whether the refund is approved. An approval does not mean the funds will appear immediately.

Approved refunds are processed through our third-party payment providers and are ordinarily returned to the original payment method. We aim to process refunds within a reasonable time; however, the full process may take up to 30 calendar days. Timing can be affected by return transit, inspection, verification, fraud checks, payment-provider processing, banking networks, public holidays, or circumstances outside our reasonable control.

After we submit a refund, your bank, card issuer, or payment provider may require additional time to post it to your account. We do not control that posting time. If 30 calendar days have passed since approval and you have not received the refund, contact us and your payment provider so the transaction can be traced.

7. Exchanges

Exchanges depend on stock availability. The quickest option may be to return an eligible item and place a new order after the return is accepted. Any price difference and delivery charge for a replacement will be handled as disclosed to you and as permitted by law.

8. Chargebacks

Please contact us first so we can try to resolve the issue. This does not remove any lawful right to dispute a transaction through your payment provider. Fraudulent or abusive chargebacks may be contested using order, delivery, and communication records.